How long does my visit entitle me to?

You will be allowed a day access from opening time to closing time. All exits are final.

What time are you open until?

Spa Castle opens 7 days a week, 24/7. However, some areas close for certain periods during the day. Please click here to see the hours of operations of each department.

What is the age range you accept at you Spa?

We accept all ages from infancy to seniority as we are a family-oriented environment. Minors require supervision of a guardian.

Are all of the facilities co-ed/ unisex?

Only the indoor and outdoor pools, saunas & Jacuzzi are co-ed/ unisex. However, bath house and locker lounges would be separated.

What do I need to bring for the visit?

We suggest you bring your own bathing suit and a beach towel for the pools; however, we also do provide rentals in the event that you forget yours.

Do you rent swimming suits/ towels?

Yes, we rent out swimming suits for $4 with a $20 deposit and towels for $2 also with $20 deposit (Tax not included).

Can we wear our bathing suits inside the hot tubs in the locker rooms?

You would not be permitted to wear bathing suits in these areas; these areas require that you be undressed.

Would we be able to go inside the indoor/ outdoor pools with our clothes on? Or uniform that is provided?

You are required to wear a bathing suit in the pool area. You are not permitted in the pool with any outside clothes or the uniform that is provide to you.

Why is there a 3 drink (alcoholic beverages) maximum at Aqua Bar?

This is for the protection of you, our staff and other customers. Please drink responsibly.

Do I need to bring a Photo I.D to get alcoholic beverages?

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

Can we bring in any food or beverages?

No outside food or beverages is permitted inside the facility.

I want to celebrate a birthday at your facility, but can I rent one section for a private party?

Spa Castle offers a private room that is included in the admission fee. The room accommodates up to 20 people and is subject to availability. Please call 972) 242-4141 to make your reservation or check availability.

Can we bring birthday cakes?

Yes, please keep in mind we do not offer a storage space; however, if possible we can store it but it must be eaten only in the private party room.

Do I need to bring my sneakers for the gym?

Yes, but your sneakers are ONLY to be worn inside the gym.

Do I need to make reservations for any Spa Treatments?

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

How much is the entrance fee?

Weekday (Monday through Friday) admission fee is $35 per person, $25 for children under 4 feet tall, $20 for children aged 1 -2 years, and free for children under 1 year old. For Saturdays, Sundays and holidays, admission fee is $45 per person, $35 for children under 4 feet tall, $25 for children aged 1-2 years, and free for children under 1 year old.

What is included with the entrance fee?

The admission fee covers the usage of Spa Castle’s many amenities: dry saunas, ice room, indoor and outdoor hydrotherapy pools, Jacuzzi, hot tubs, steam rooms, public lounge areas, bath house, fitness center, media room, locker key, shoes & clothing lockers, toiletries and uniform. All foods, beverages, and spa services are additional and can be paid upon leaving.

Do I need to purchase tickets before I visit?

Advance tickets may be purchased. However, you do not need to purchase tickets prior to you visit. You can simply come and pay the admission on the spot to get in the facility.

Can we purchase any Gift Certificates/ Gift Cards over the phone?

Gift certificates/ cards can be purchased in person from the hours of 9:00 am and 9:00 pm at the information desk. They can also be purchased online at shop and be shipped within 7-10 business days.

Do I need to make a reservation for the entrance fee?

No reservations are required. However, if you plan on receiving any services we highly recommend making service reservations prior to your visit. You can book online or you can call 972) 242-4141.

Do you offer any discounts for large groups?

Spa Castle offers ten percent discount for groups of 10 or more. There are no group discounts for services or food.

What forms of payment do you accept?

We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. We DO NOT accept American Express, checks or money orders.

Are all of the facilities co-ed/ unisex?

Only the indoor and outdoor pools, saunas & Jacuzzi are co-ed/ unisex. However, bath house and locker lounges would be separated.

Do you rent swimming suits/ towels?

Yes, we rent out swimming suits for $4 with a $20 deposit and towels for $2 also with $20 deposit (Tax not included).

Do you have parking in you premises/ facility?

Yes, the Spa Castle parking lot consists of over 500 parking spaces and they are free.

Why is there a 3 drink (alcoholic beverages) maximum at Aqua Bar?

This is for the protection of you, our staff and other customers. Please drink responsibly.

Do I need to bring a Photo I.D to get alcoholic beverages?

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

What kinds of food do you serve? How much is the food?

We serve American, Italian, salad bar, frozen yogurt, and authentic Korean food. Depending on what kind of food you choose it will cost between $5-18 per dish.

I want to celebrate a birthday at your facility, but can I rent one section for a private party?

Spa Castle offers a private room that is included in the admission fee. The room accommodates up to 20 people and is subject to availability. Please call 972) 242-4141 to make your reservation or check availability.

How deep are the pools?

The pools are 3-4 feet deep; the kiddy pool is 1 foot 6 inches deep.

Are the pools a swimming pool?

No, the pools are more of a function pool.

Do you have a gym?

Yes, we do have a gym located on the 3rd floor which is included with our admission fee.

Do I need to bring my sneakers for the gym?

Yes, but your sneakers are ONLY to be worn inside the gym.

Do I need to make reservations for any Spa Treatments?

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

Do you offer prenatal services?

Unfortunately, Spa Castle does not provide prenatal messages at the moment.

A Spa Castle representative will review your request and should send you a personal response within 48 hours.

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