Frequently Asked Questions

How long does my visit entitle me to?

Admission will give guests access to the facility from opening (10AM) until closing (9:30PM). No re-entry is allowed.

What time are you open until?

Spa Castle opens 7 days a week, 10am to 9:30pm. However, some areas close for certain periods during the day. Click here to see the hours of operations of each department.

What is the age range you accept at you Spa?

We accept all ages from infancy to seniority as we are a family-oriented environment. Minors require supervision of a guardian.

Are all of the facilities co-ed/ unisex?

The bathing areas and the locker/lounge areas are the only places that are separated by gender. All other areas of the facility are co-ed.

What do I need to bring for the visit?

We advise guests to bring your own bathing suit and towel for the pools. While we provide two (2) complimentary hand towels upon request, beach towels are also available for purchase within the facility.

Do you rent swimming suits/ towels?

Swimming suits, towels, and uniform rentals are not available due to COVID-19.

Can we wear our bathing suits inside the hot tubs in the locker rooms?

You would not be permitted to wear bathing suits in these areas; these areas require that you be undressed.

Would we be able to go inside the indoor/ outdoor pools with our clothes on? Or uniform that is provided?

You are required to wear a bathing suit in the pool area. You are not permitted in the pool with any outside clothes or the uniform that is provide to you.

Can we bring birthday cakes?

Yes. Please keep in mind we do not offer a storage space; however, if possible, we will store it and can be consumed only in the private party room.

Do I need to bring my sneakers for the gym?

Yes, but your sneakers are ONLY to be worn inside the gym.

Do I need to make reservations for any Spa Treatments?

Yes, reservations are suggested but not mandatory. We recommend that they are made at least 2 or 3 days in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee if you fail to notify us 24 hours in advance.

Do you sell alcoholic beverages?

Yes, we serve alcoholic beverages. Aqua Bar is located on the first floor by the pools.

Do I need to bring a Photo I.D to get alcoholic beverages?

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

Why is there a 3 drink (alcoholic beverages) maximum at Aqua Bar?

For your own protection, our staff and other customers. Please drink responsibly.

Can we bring in any food or beverages?

No outside food or beverages are permitted inside the facility.

Can we bring a birthday cake?

Yes, however only a small cake will be permitted. An ice cream cake or cupcakes are not permitted. Please note we will not be able to offer any storage space.

Are there special diet options available?

Vegetarian options are available from varied dining outlets in Spa Castle.

How much is the entrance fee?

Weekday (Monday through Thursday) admission fee is $40 per person, $25 for children under 4 feet tall, $20 for children aged 1 -2 years, and free for children under 1 year old. On Fridays, Saturdays, Sundays & holidays, the admission fee is $50 per person, $35 for children under 4 feet tall, $25 for children aged 1-2 years, and free for children under 1 year old.

What is included with the entrance fee?

The admission fee covers the usage of Spa Castle’s many amenities: dry saunas, ice room, indoor and outdoor hydrotherapy pools, jacuzzi, hot tubs, steam rooms, public lounge areas, bath house, fitness center, shoes & clothing lockers, and toiletries. All foods, beverages, and spa services are additional purchases and can be paid for upon leaving.

Do I need to purchase tickets before I visit?

Spa admissions, the facility is on a walk-in basis. Guests are welcome to pre-purchase their tickets on the website or purchase their tickets upon arrival as well.

Can we purchase any Gift Certificates/ Gift Cards over the phone?

Gift certificates/cards can be purchased in person from the hours of 10:00 am and 6:00 pm at the information desk.

Do I need to make a reservation for entrance?

No reservations are required. However, if you plan on receiving any services we highly recommend making service reservations prior to your visit. You can book online or reach us at (972) 446-6800.

What forms of payment do you accept?

We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. We DO NOT accept American Express, checks or money orders.

Are all of the facilities co-ed/unisex?

Only the indoor and outdoor pools, saunas & jacuzzi are co-ed/unisex; however, the bath area, locker rooms/lounge areas is separated.

Do you rent swimming suits/towels?

No, currently rental is not available.

Can we wear our bathing suits inside the hot tubs in the locker rooms?

You would not be permitted to wear bathing suits in these areas; these areas require you to be fully undressed.

Would we be able to go inside the indoor/outdoor pools with our clothes on/uniform that is provided?

No. Bathing suits are required for entering the pools. Any outside clothes or uniforms that we provide are not allowed to be worn inside the pools. Any materials other than bathing suits contaminate the pool water, which negatively affects the water clarity and filtration systems.

Can I wear my own shoes/slippers inside the facility?

No, we are a barefoot facility to ensure the cleanliness of our facility. It is also rooted in the Korean culture. Therefore, no outside footwear is permitted, however, you are allowed to wear Spa Castle Socks, or Spa Castle Slippers as an option to purchase them (Socks $5.00, Slippers $6.50, tax is not included). The only place that you need your sneakers is the gym located on the 3rd floor.

Do you have parking in you premises/facility?

Yes, the Spa Castle parking lot consists of over 500 free parking spaces.

How deep are the pools?

Most pools range from 3-4 feet deep while the kiddy pool is 1 foot 6 inches deep.

Do you still open outdoor pools even during the poor weather conditions?

Yes, our outdoor pools are open all year round. Only time outdoor pools will be closed is when there are safety hazards involved, such as thunder storms and lightning. Outdoor pools are great places to enjoy different kinds of weather.

Are the pools heated all year around? What are the temperatures of pools?

We adapt the pool temperatures to the outside temperature. The pool water is heated most of the seasons, except summer. 

Can I bring my laptop or electric devices?

Guests can bring their personal electronics, including but not limited to laptops and tablets. Spa Castle, however, is not responsible for any loss or damage of your devices in any area in the spa. Free WIFI is available.

Is there a gym? If yes, do I need to bring my own shoes to the gym?

Yes, we do have a gym located on the 3rd floor which is included in our admission fee. To use the gym, you must wear proper footwear for your safety which may only be worn inside the gym.

My purchase appears to be charged more than once on my credit card.

This may be due to an error while inputting your payment information (address, ZIP code, etc.). The multiple charges are pending transactions on your credit card bill. These charges will not be reflected on your final bill. If you need an immediate resolution, please contact us at 718-888-9893.

Why I am not receiving my confirmation email?

Please check all your inboxes, including "Spam" or "Junk". Please also check to see if your settings filter out unrecognized emails. Google account users(@gmail.com) or Google Apps account users tend to receive this delivery error. Please refer to the following links to troubleshoot: https://support.google.com/mail/troubleshooter/2935079 https://support.google.com/mail/troubleshooter/4530113?rd=2 https://support.google.com/mail/answer/6579?hl=en

Do I need to make reservations for any spa treatments?                            

Yes, reservations are suggested for your convenience, but are not mandatory. We recommend they are made at least 2-3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee if you do not provide us with 24-hour notification.

Do you offer prenatal services?

Unfortunately, we do not perform any prenatal massages, foot & hand massages, body scrubs, and body treatment services.

Is my general admission included in the spa treatment?

Regular spa treatments do not include general admission. You must pay general admission in order to enter the facility for your treatment. Please note all promotional packages include admission, so please double check when you purchase any packages.

Is there a Hotel?

Yes. Our hotel, The One Boutique Hotel, is located in conjunction with Spa Castle. With that being said, you can extend your Spa Castle experience to include a stay at our hotel. For more information, please call at at (972) 466-3819 or click here to visit The One Boutique Hotel's website.

How do I make a hotel reservation?

Please call (972) 466-3819 or click here to make your hotel reservation.

How can I get to The One Boutique Hotel?

The One Boutique Hotel is located in the same facility as Spa Castle.

Are Spa Castle amenities included for hotel guests?

No. Spa Castle amenities are not included for hotel guests; however, we offer a $25 special admission price for hotel guests. Please check with our reception staff for more information on how to enjoy Spa Castle during your stay.