Frequently Asked Questions

You will be allowed a day access from opening time to closing time. All exits are final.

Spa Castle opens 7 days a week, 24/7. However, some areas close for certain periods during the day. Please click here to see the hours of operations of each department.

We accept all ages from infancy to seniority as we are a family-oriented environment. Minors require supervision of a guardian.

Only the indoor and outdoor pools, saunas & Jacuzzi are co-ed/ unisex. However, bath house and locker lounges would be separated.

We suggest you bring your own bathing suit and a beach towel for the pools; however, we also do provide rentals in the event that you forget yours.

Yes, we rent out swimming suits for $4 with a $20 deposit and towels for $2 also with $20 deposit (Tax not included).

You would not be permitted to wear bathing suits in these areas; these areas require that you be undressed.

You are required to wear a bathing suit in the pool area. You are not permitted in the pool with any outside clothes or the uniform that is provide to you.

This is for the protection of you, our staff and other customers. Please drink responsibly.

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

No outside food or beverages is permitted inside the facility.

Spa Castle offers a private room that is included in the admission fee. The room accommodates up to 20 people and is subject to availability. Please call 972) 242-4141 to make your reservation or check availability.

Yes, please keep in mind we do not offer a storage space; however, if possible we can store it but it must be eaten only in the private party room.

Yes, but your sneakers are ONLY to be worn inside the gym.

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

Weekday (Monday through Friday) admission fee is $40 per person, $25 for children under 4 feet tall, $20 for children aged 1 -2 years, and free for children under 1 year old. For Saturdays, Sundays and holidays, admission fee is $50 per person, $35 for children under 4 feet tall, $25 for children aged 1-2 years, and free for children under 1 year old.

The admission fee covers the usage of Spa Castle’s many amenities: dry saunas, ice room, indoor and outdoor hydrotherapy pools, Jacuzzi, hot tubs, steam rooms, public lounge areas, bath house, fitness center, media room, locker key, shoes & clothing lockers, toiletries and uniform. All foods, beverages, and spa services are additional and can be paid upon leaving.

Advance tickets may be purchased. However, you do not need to purchase tickets prior to you visit. You can simply come and pay the admission on the spot to get in the facility.

Gift certificates/ cards can be purchased in person from the hours of 9:00 am and 9:00 pm at the information desk. They can also be purchased online at shop and be shipped within 7-10 business days.

No reservations are required. However, if you plan on receiving any services we highly recommend making service reservations prior to your visit. You can book online or you can call 972) 242-4141.

Spa Castle offers ten percent discount for groups of 10 or more. There are no group discounts for services or food.

We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. We DO NOT accept American Express, checks or money orders.

Only the indoor and outdoor pools, saunas & Jacuzzi are co-ed/ unisex. However, bath house and locker lounges would be separated.

Yes, we rent out swimming suits for $4 with a $20 deposit and towels for $2 also with $20 deposit (Tax not included).

Yes, the Spa Castle parking lot consists of over 500 parking spaces and they are free.

This is for the protection of you, our staff and other customers. Please drink responsibly.

Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.

We serve American, Italian, salad bar, frozen yogurt, and authentic Korean food. Depending on what kind of food you choose it will cost between $5-18 per dish.

Spa Castle offers a private room that is included in the admission fee. The room accommodates up to 20 people and is subject to availability. Please call 972) 242-4141 to make your reservation or check availability.

The pools are 3-4 feet deep; the kiddy pool is 1 foot 6 inches deep.

No, the pools are more of a function pool.

Yes, we do have a gym located on the 3rd floor which is included with our admission fee.

Yes, but your sneakers are ONLY to be worn inside the gym.

Yes, reservations are suggested but not mandatory. We recommend they are made at least 2 or 3 days in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee, if you do not provide us with 24-hour notification.

Unfortunately, Spa Castle does not provide prenatal messages at the moment.