Because Spa Castle is a family-friendly facility, we expect all visitors to adhere to all our policies in order to maintain a welcoming environment for all. Violation of any of our regulations will be cause for ejection from our facility, without refund or compensation. Spa Castle policies listed, but not limited to those mentioned below, explain our expectations of our visitors and will be strictly enforced.
*Any inappropriate acts will result in immediate dismissal from the facility.
*Overall atmosphere is created and affected by everyone within the facility, so please help foster a comfortable and enjoyable experience for everyone to enjoy.
1. GENERAL ADMISSION
Weekday general admission fee is $50 per person, $25 for children between the ages of 1 year and 2 years old, $30 for under 4 feet tall and infants may use the facility free of charge. Weekend & Holidays general admission fee is $60 per person, $25 for children between the ages of 1 year and 2 years old, $30 for under 4 feet tall and infants may use the facility free of charge. The admission fee gives you access to all of our amenities that include: Men and Women’s Bathing Areas, Indoor and Outdoor Aqua Therapy Pools, Aqua Bar, Steam Rooms, Hot Tubs, Sauna Valley (10 different uniquely themed saunas), Ondol Room (area with heated floor, mainly used to rest or take a quick nap), fitness center, and our public lounge (equip with individual leather reclining sofas, each with its own mini-tv set).
2. PUBLIC MORALE
-Be respectful of your surroundings; refrain from making loud noises.
-Anyone who is previously intoxicated will be denied access into facility, and anyone who gets intoxicated will be escorted out by our staff
-Inappropriate behavior: violence, un-attentive childcare, etc will not be tolerated.
-Minimize public displays of affection.
-Any individuals found loitering in areas or making other guests feel uncomfortable will be subject to immediate ejection without refund.
3. LOST ITEMS
Spa Castle is not responsible for any lost items.
4. PROHIBITED ITEMS
Any outside food, beverages, and footwear is not permitted inside the facility. No weapons, drugs, drug paraphernalia, or potentially hazardous substances are permitted inside our facility. Spa Castle staff reserves the right to search your belongings if there are any reasons of suspicion.
5. REFUND POLICY
-We encourage you to check your total balance for your personal benefit and also for reception because they cannot refund or void at check out.
-After checking in, all sale’s are final. No refunds on the admission fee will be issued for any reason.
-If for any reason you are ejected from the facility, you will be fully responsible for paying your balance and your admission will not be refunded.
-Once you have checked out of the facility there will be no re-entry, nor will a refund be issued.
6. SERVICE RESERVATION
Please check availability and book services before checking in. After check-in no refunds will be issued because of unavailability of service slots. If you have a reservation, you must be present at the service desk 30 minutes prior to the appointment time to avoid automatic cancellation and a 20% cancellation fee will apply to credit card on file. The confirmation number is required to verify your appointment.
7. DRESS CODE
Spa Castle Texas will supply each guest with sauna attire, which is requested to be worn during sauna usage. Guests are welcome to bring and wear their own athletic attire ONLY which consist of shorts, t-shirts, yoga pants, etc.. for usage inside the spa. All personal clothing brought in by guest must be appropriate under Spa Castle TX guidelines. All clothing must be respectful of other guest please keep in mind we are a family friendly facility. Clothing containing or displaying images or text related to profanity, hate-speech, violence, sex, drugs or any other inappropriate images or text, or revealing clothing guest will be asked to change or wear Spa Castle TX uniforms provided in the locker room areas. Swimsuits and water approved clothing are required while inside the co-ed Bade Pools, but no other clothing is allowed while inside the water.
T-shirts, hats, goggles, and any other clothing item that is not considered ‘swimwear’ is not allowed inside our pools. Long hair must be restrained with swimming cap or hair bun. All children under the age of 16 must wear swimming caps when entering pools and tubs. All children must be accompanied and supervised by a responsible adult at all times for safety.
The following apparel “is not” acceptable on the 2nd and 3rd Floor:
No revealing outfits (i.e. thongs, low cut jeans, tube tops)
No clothing promoting drugs, alcohol, violence, hate-speech, profanity or inappropriate attire will be allowed.
No see though outfits and / or cover ups
No wet clothing allowed on 2nd and 3rd Floor areas.
POLICIES BY DEPARTMENT
1. RECEPTION / LOBBY
-Please, read and confirm all our Spa Castle polices prior to checking in.
-There is a $50 fee for every lost locker key; refund will be granted when key is found.
-You will be responsible for any accumulated balance that may result from misplacement of key.
2. MEN’S AND WOMEN’S LOCKER ROOMS & BATHING AREA
-Spa Castle is not responsible for any lost items.
-Store all footwear inside the shoe locker. NO SHOES ALLOWED in our facility.
-Shower and cleanse body before using the hot/cold bathing tubs. You must be fully unclothed to use them.
-Alcoholic drinks must not be consumed in the locker rooms, bathing area’s or saunas.
-Use of Cellular Phones, Tablets & Cameras are strictly prohibited in the locker room and bathing area. Please respect other guest’s privacy.
-Any inappropriate acts will be prosecuted to the full extent of the law. It will result in immediate dismissal from the facility. Zero tolerance. We will notify the Carrollton Police Department immediately.
3. BADE POOLS
– No shoes. (Including flip-flop)
– Swimsuits must be worn inside the pools. You must not wear Spa Castle uniform inside the pools.
– Alcoholic drinks are not allowed in any pools except Aqua Bar.
– For your safety, please do not run, swim, or dive; use the stairs to enter the pools.
– No horseplay will be allowed.
– Long hair must be restrained with swimming cap or hair bun.
– All children under the age of 16 must wear swimming caps when entering pools.
– All children must be accompanied and supervised by a responsible adult at all times.
4. SAUNA VALLEY
-Spa Castle uniform must be worn at all times.
-Saunas are a quiet room for meditation, not talking, no phones, no exercise, etc.
5. RELAXATION LOUNGE
This area is for your convenience and the convenience of others. One person per chair. If a chair is broken due to misconduct, it will be your responsibility to pay for the cost of repairs. This area is a quiet area and the noise level must be kept to a minimum.
6. ASYA RESTAURANT
Please return plates to the plate return window next to the service counter after you are finished eating.
7. FITNESS CENTER
Please return all equipment after usage and make sure to wipe down any machine after usage. No children under the age of 16 will be permitted without an adult supervisor. You must have footwear on during the usage of the fitness center. Please bring your shoes up and put them on inside the fitness room.
*Violation of any this regulations will be cause for ejection from our facility, without refund or compensation.